Can I request a refund of BMG points if issues arise during my stay ?

BMG points are generally non-refundable, but we encourage open communication. If you encounter dissatisfaction with the property due to misrepresentation or other issues, promptly reach out to the BMG team. The team will conduct an investigation and issue a refund if deemed necessary. The final decision lies with the BMG team.

How do I sign up on BMG?

Open the app, click on "Sign Up," and follow the prompts to create your account. You can sign up using your email or quickly log in with your Google or Facebook account.

How do I download the BMG app?

You can download the Be My Guest app from the App Store (iOS) or Google Play Store (Android). Simply search for "Be My Guest" and hit the download button.

How do I sign up on BMG?

Open the app, click on "Sign Up," and follow the prompts to create your account. You can sign up using your email or quickly log in with your Google or Facebook account.

How can I list my property or offerings?

In the app, go to "Start Hosting" and follow the steps to list your property or offerings. Add details, upload photos, and set availability to start connecting with others.

How do I send a request or make an offer?

Navigate to the desired feature (Stays, Offerings, or Services OR Listings, Rentals, Items), select what you're interested in, and hit "Connect." Follow the prompts to send or receive requests.

What are BMG points, and how can I earn them?

BMG points are our in-app currency. You can earn them by hosting, referring friends, or participating in events. More points mean more perks and opportunities.

What is the benefit of using BMG points over my country’s currency?

BMG points offer a unique advantage – their value remains consistent, no matter where you are in the world. This consistency makes travel more accessible and convenient for everyone on the app. Imagine, for 1000 BMG points, you can enjoy a comfortable stay in a tier 3 city in India, and the value remains the same for a lavish penthouse in London. It's about providing affordability and equal opportunities for memorable experiences, irrespective of your location.

How can I verify my profile ?

To verify your profile, go to "Settings" click on "Verify Profile," and follow the steps to upload a selfie and valid ID. It's a quick process to enhance your credibility. You can also earn up to 500 BMG points and start connecting with others once your profile is verified.

What happens if I cancel a request or booking ?

Cancellation policies apply. If you cancel after acceptance, there might be a deduction of BMG points. Make sure to review and understand the policies before confirming.

How can I connect with other users ?

You can connect by sending requests, making offerings, or participating in community events. Building a network is easy – it's all about shared experiences and mutual interests.

What if I have an issue or need help ?

Click on "Help & Support" in the menu to access FAQs or contact our support team. We're here to assist you throughout your BMG journey.

How do I log out of the app ?

Go to "Settings" and find "Logout." Tap on it, and you'll be safely logged out. Remember, you can always log back in whenever you're ready.

What happens if a rented item is damaged or not returned ?

Report issues immediately. A dispute process is in place, and our support team will assist in resolving conflicts. Additionally, penalties may apply, and repeated offenses can lead to account suspension to ensure a secure community.

Can I dispute BMG points deducted for item-related issues ?

Yes, you can dispute point deductions related to item issues. Contact our support team with relevant details.

Is there a process for handling disputes between item owners and renters ?

Currently, the app doesn't have an established process for handling disputes. BMG relies on trust, and there is no insurance in place to keep membership costs low. Both parties are encouraged to work together and resolve conflicts independently.

How are BMG points adjusted if a user cancels a service request ?

Cancellations may result in point deductions. Review our cancellation policy for more details. Account suspension may also occur based on the severity and frequency of cancellations.

How are BMG points adjusted if a user cancels a service request ?

Cancellations may result in point deductions. Review our cancellation policy for more details. Account suspension may also occur based on the severity and frequency of cancellations.

Can users rate and leave reviews for service providers ?

Yes, we encourage users to provide feedback through ratings and reviews to maintain service quality.

How can I report inappropriate content or behavior in the feed ?

Utilize the reporting feature within the app to bring any inappropriate content or behavior to our attention.

Are there consequences for users who violate community guidelines in the feed ?

Yes, violating community guidelines can lead to account restrictions. We value a safe and respectful community.

Can I hide my feed posts from certain users or connections ?

Currently, the app doesn't support hiding posts. We encourage positive engagement within the community.

What information is visible to other users when I send a friend request ?

Basic profile information is visible. More details become accessible upon acceptance of the friend request.

Can I retract a friend request after sending it ?

Friend requests are not final; you have the flexibility to unfriend, restrict, or block users. However, in the spirit of fostering connections within the family and friends community, we anticipate a harmonious environment without major concerns.

How do I customize privacy settings for my profile details ?

Privacy settings are available in your profile. Adjust them to control the visibility of your information.

Is there a limit to the number of friend requests I can send in a day ?

There's no set limit. However, we encourage sending requests responsibly to build genuine connections.

Can I remove a friend from my connections without their approval ?

Yes, you can remove a friend without their approval. Choose connections that align with your preferences.

How can users inquire about or engage with unlisted hostings, services, or offerings ?

Users can express interest by messaging the host directly. Adhoc requests can be discussed and finalized privately.

Is there a process for promoting an ad-hoc request to the main platform ?

Yes, currently, you can make ad-hoc (unlisted) requests, and they are visible on the platform. Additionally, you can manually share the details on the main platform, which will appear on the feed.