Last updated September 04, 2024

Thank you for using BeMyGuest. We consider the privacy of our platform's users extremely important.

This Privacy Policy describes how we collect, use, process and disclose your information. This Privacy Policy applies to all services (including the website and application) offered through BeMyGuest.

When this policy mentions “BeMyGuest”, “we”, “our”, or “Platform”, it refers to the BeMyGuest company, responsible for its own information (“Data Handler”). This Policy does not apply to other sites or services that we do not own.

What Information Do We Collect?

Information that you provide to us to use the Platform.

Account Information, such as first name, last name, username, email address, birthdate, country. This data is especially important to identify you as a user that is connecting with hosts or to offer you service and support.

Other background, contact and demographic information, such as your profile picture, city, state, country, academic details, workplace information, interest & hobbies and other self-descriptions you choose to provide.

Property and Vacancy Information. We request the following information if you are a host: property name, address, photos, property type, description. This data is especially important to identify you as a host and facilitate the attraction of interested travellers through your public profile.

Information about Products that you wish to sell or rent or neighbourhood services you wish to offer. Information may include text, images, photos, address, or anything else you want to share.

Communication with other users. We collect your messages and store them securely to deliver your content to the users with whom you are communicating. Meaning, we simply process this information to operate the functionality of and facilitate the communication between users.

In addition, it is essential for us to promote a safe and transparent community, through the detection of fraud, spam, abuse, security events and other harmful activities.

Important: We may review, track, or analyse your communication with other users through the BeMyGuest Platform, for the purposes of fraud prevention, risk analysis, regulatory compliance, investigation, product development, research and customer support.

Proof of identity, such as a copy of your identity card, passport, and proof of accommodation that you have added on BeMyGuest. This information may enable us to verify that the information provided is accurate in order to reassure the BeMyGuest community and protect our members from fraud.

Information We Collect Automatically

When you access or use our Services, we may also automatically collect information about you, including:

Location Information: We may collect information about your location when you access our mobile application or website, or otherwise consent to the collection of this information through your device settings.

Device Information: We collect device-specific information when you access our Services, including your hardware model, operating system and version, unique device identifiers, mobile network information and information about the device’s interaction with our Services.

Log Information: We collect log information about how you access or use our Services, including your access times, browser type and language, Internet Service Provider and Internet Protocol (“IP”) address.

Information Collected by Cookies and other Tracking Technologies: We may automatically collect information using cookies, web beacons (also known as “tracking gifs,” “pixel tags” and “tracking pixels”) and other tracking technologies to, among other things, operate the Services, improve our Services and your experience, monitor user activity, count visits, understand usage and campaign effectiveness, and tell if an email has been opened and acted upon.

Information collected from other Users. We may receive information about you from other BeMyGuest users, such as trust ratings, feedback, friend connections, and other interconnections and interactions between you and other BeMyGuest users.

How Do We Use this Information?

We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

We process your personal information for a variety of reasons, depending on how you interact with our Services, including:

To facilitate account creation and authentication and otherwise manage user accounts. We may process your information so you can create and log in to your account, as well as keep your account in working order.

To request feedback. We may process your information when necessary to request feedback and to contact you about your use of our Services.

To send you marketing and promotional communications. We may process the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences.

To protect our Services. We may process your information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention.

To identify usage trends. We may process information about how you use our Services to better understand how they are being used so we can improve them.

To save or protect an individual's vital interest. We may process your information when necessary to save or protect an individual’s vital interest, such as to prevent harm.

International Transfers of Personal Information

BeMyGuest operates internationally, and your personal information may be transferred to and processed on servers outside the jurisdiction where you live. We typically transfer personal information to the United States, which is where BeMyGuest is headquartered and where many of our Services are based.

Depending on where you live, your personal information may be transferred to jurisdictions other than your home country, including the United States, and those other jurisdictions may have different or less protective data protection laws than the jurisdiction where you live. In addition, the rights of authorities to access your personal information in other jurisdictions may not be the same as in your home jurisdiction.

By continuing to use BeMyGuest, you understand and consent to the transfer and processing of your personal information outside your home country, which may have data protection rules that are different or less protective from those of your home country, including the United States.

BeMyGuest will only transfer personal data as permitted by law, and BeMyGuest will only process personal information in accordance with this Privacy Policy. We will take steps designed to ensure appropriate protection of your personal information.

HEYBMG LLC. adhere to the EU-U.S. Data Privacy Framework and the UK Extension to the EU-U.S. Data Privacy Framework, which are administered by the US Department of Commerce.

If you have questions about international transfers of personal information, please contact us at BeMyGuest@HeyBMG.com

How do we protect your information?

All sending of private or public data between you, BeMyGuest and other users through the Platform is done so using upstanding security practices using communication protocol TLS, ensuring that it is encrypted and transferred with digital signatures.

We follow upstanding practices for storing your private and public data in encrypted form, especially sensitive data like emails, passwords and personal information.

When you use the BeMyGuest Platform, you authorize us to transfer, store and process your information in the United States, and possibly other countries where our servers and third-party services are located. The laws in these countries may differ from the laws applicable

Can Children Use Our Services?

The Site and Services are not directed to children under the age of 18. We ask all users registering for an account to expressly warrant that they are an adult over 18 years old.

We do not knowingly collect information, including Personal Data, from any individuals under the age of 18. Contact us if you believe that we have mistakenly or unintentionally collected information from an individual under the age of 18.

Your control over your information

Your data processed through BeMyGuest is yours, the following is some more information and control options.

How long we keep your information.

We keep your information stored as long as you have a BeMyGuest account so you can access it at any time and use our Platform in a personalized way.

Deleting your account

You have the right to delete your account at any moment.

To delete your account, log in to your account, navigate to "Settings" and visit "Delete account” option.

From the moment of deleting your account:

Your personal data will be deleted.

You will not be able to retrieve, reactivate or re-connect your information.

We unlink and disassociate your data with your account, meaning we make sure that your information is no longer associated with you in any way.

In order to create a safe and non-abusive community, users that have committed clear violations to terms of use won't be able to create a secondary account.

Notice To California Residents

We are providing this supplemental privacy notice to Consumers in California, pursuant to the California Consumer Privacy Act of 2018 (“CCPA”).

The CCPA grants California residents the following rights:

Information. Our Privacy Policy describes how we use and share your personal information through the Services, including during the past 12 months. The Policy describes:

a)    The sources through which we collect California residents’ personal information, and the types of personal information collected in the Information We Collect section above.

b)    The purposes for which we use and share this information in the How Do We Use this Information? section above.

Access. You can request a copy of the personal information that we maintain about you.

Deletion. You can ask to delete the personal information that we maintain about you.

Opt-out of sale of your personal information. We do not sell personal information.

The CCPA limits these rights. For example, companies may not provide users in response to access requests certain sensitive information and other consumers’ personal information and may exclude information that would compromise the confidentiality of trade secrets. The CCPA also places limits on when companies must comply with a deletion request.

You are entitled to exercise the rights described above free from discrimination.

Here is how you can submit requests:

To request access to or deletion of personal information collected, please email us at BeMyGuest@HeyBMG.com

Authorized agents. California residents can empower an “authorized agent” to submit requests on their behalf. We will require authorized agents to confirm their identity and authority, in accordance with the CCPA.

Changes to this Privacy Policy

BeMyGuest reserves the right to modify this Privacy Policy at any moment and in doing so will post the revised Privacy Policy on the Platform and update the “last updated” date. If you do not agree with the Privacy Policy, you can cancel your account at any time.

If you have any questions about this Privacy Policy, you can get in contact with us through email at: BeMyGuest@HeyBMG.com